Dr. WOLFF Privacy Policy
Privacy Policy
Responsible: Dr. WOLFF® Sports & Prevention GmbH, Postfach 2767, 59717 Arnsberg
E-Mail: info@dr-wolff.de,
Tel.: +49 (0) 2932 475740
Scope of validity
Thank you for your interest in our online shop. The protection of your privacy is very important to us. important to us. Below we inform you in detail about the handling of your data.
This privacy policy informs users about the nature, scope, and purpose of the collection and use of personal data by the responsible provider [Dr. WOLFF® Sports & Prevention GmbH, PO Box 2767, 59717 Arnsberg, Email: info@dr-wolff.de, Tel.: +49 (0) 2932 475740, on this website (hereinafter "Offer"). The legal basis for data protection can be found in the Federal Data Protection Act (BDSG), the Telemedia Act (TMG), and the General Data Protection Regulation (GDPR).
1. Access data and hosting
You can visit our website without providing any personal information. Each time you access a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access.
This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the website and improving our offering. Pursuant to Art. 6 (1) (f) GDPR, this serves to safeguard our legitimate interests, which predominate within the framework of a balancing of interests, in a correct presentation of our offering. All access data will be deleted no later than seven days after your visit to the website.
Third Party Hosting services
As part of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website. This serves to protect our legitimate interests in the correct presentation of our offer, which prevail within the framework of a balancing of interests. All data collected as part of the use of this website or in forms provided for this purpose in the online shop as described below is processed on its servers. Processing on other servers only takes place within the framework explained here.
This service provider is located within a country of the European Union or the European Economic Area.
2. Data collection and use for contract processing and when registering a customer account
We collect personal data when you voluntarily provide it to us as part of your order, when you contact us (e.g., via contact form or email), or when you open a customer account. Mandatory fields are marked as such, as in these cases we absolutely need the data to process the contract, or to process your contact or the opening of a customer account. Without this data, you cannot complete the order and/or account opening, or send the contact. The data collected can be seen in the respective input forms. We use the data you provide in accordance with Art. 6 (1) (b) GDPR to process the contract and process your inquiries. After the contract has been fully processed or your customer account has been deleted, your data will be restricted for further processing and deleted after the expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond this, which is permitted by law and about which we inform you in this declaration. You can delete your customer account at any time by sending a message to the contact option described below or by using a dedicated function in your customer account.
3. Data processing
To fulfill the contract in accordance with Art. 6 (1) (b) GDPR, we will pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on the payment service provider you select during the ordering process, we will pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service provider for the purpose of processing payments. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider using your access data during the ordering process. The privacy policy of the respective payment service provider applies in this respect.
4. E-Mail Newsletter
Email advertising with newsletter registration
If you subscribe to our newsletter, we will use the data required for this purpose or separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6 (1) (a) GDPR.
You can unsubscribe from the newsletter at any time using the link provided in the newsletter. After unsubscribing, we will delete your email address unless you have expressly consented to further use of your data or we reserve the right to use your data in any other way that is permitted by law and about which we will inform you in this statement.
5. Use of data for payment processing
Credit check and scoring when selecting “PayPal invoice purchase”
If you choose the payment method "Purchase on account" from PayPal (www.paypal.com), During the ordering process, you will be asked to consent to the transmission of the data required for processing the payment and for an identity and credit check to PayPal in accordance with Art. 6 (1) (a) GDPR. If you give your consent, this data will be transmitted to PayPal. For the purpose of its own identity and credit check, PayPal or partner companies commissioned by PayPal transmit data to credit reporting agencies and receive information from them, as well as creditworthiness information based on mathematical and statistical procedures, the calculation of which includes, among other things, address data. Detailed information on this and the credit reporting agencies used can be found in PayPal's privacy policy.
PayPal uses the information received regarding the statistical probability of a payment default to make a balanced decision regarding the establishment, implementation, or termination of the contractual relationship.
SYou can revoke your consent to PayPal at any time. However, PayPal may still retain the right to process, use, and transmit your personal data if this is necessary for the contractual payment processing, is legally required, or is ordered by a court or authority.
Use of personal data when selecting “PayPal” as payment method
On our website, we offer payment via PayPal, among other options. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal").
If you choose to pay via PayPal, the payment information you enter will be transmitted to PayPal.
Your data is transmitted to PayPal on the basis of Art. 6 (1) (a) GDPR (consent) and Art. 6 (1) (b) GDPR (processing to fulfill a contract). You have the option to revoke your consent to data processing at any time. Revoking your consent does not affect the effectiveness of past data processing operations.
Use of personal data when selecting “Direct Bank Transfer” as payment method
On our website, we offer, among other options, payment via "Sofortüberweisung." The provider of this payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "Sofort GmbH").
Using the "Sofortüberweisung" process, we receive a payment confirmation from Sofort GmbH in real time and can begin fulfilling our obligations immediately.
If you have chosen the "Instant Transfer" payment method, you send your PIN and a valid TAN to Sofort GmbH, which they can use to log into your online banking account. After logging in, Sofort GmbH automatically checks your account balance and executes the transfer to us using the TAN you provided. It then immediately sends us a transaction confirmation. After logging in, your transactions, the overdraft limit, and the existence of other accounts and their balances are also automatically checked.
In addition to the PIN and TAN, the payment details you enter and your personal data will also be transmitted to Sofort GmbH. Your personal data includes your first and last name, address, telephone number(s), email address, IP address, and, if applicable, other data required for payment processing. The transmission of this data is necessary to clearly establish your identity and to prevent fraud attempts.
Your data will be transmitted to Sofort GmbH on the basis of Art. 6 (1) (a) GDPR (consent) and Art. 6 (1) (b) GDPR (processing to fulfill a contract). You have the option of revoking your consent to data processing at any time. Revoking your consent will not affect the effectiveness of past data processing operations.
Details on payment with Sofortüberweisung can be found through the following links: https://www.sofort.de/datenschutz.html and https://www.klarna.com/sofort/.
Mollie is a payment service provider (PSP) that processes online payments for businesses. When you make an online purchase as a consumer, we ensure that your money is transferred securely from your bank to the online store. We manage the payment process for the online store. That's why Mollie, or Stg Mollie Payments, is sometimes mentioned on your bank statement. You can find more information about Mollie here.
6. Information, deletion, blocking
You have the right at any time to obtain free information about your stored personal data, its origin and recipient, and the purpose of data processing, as well as the right to correct, restrict, or delete this data. You can contact us at any time at the address provided in the legal notice for this purpose and for other questions regarding personal data.
7. Cookies and Web analysis
In order to make visiting our website more attractive and to enable the use of certain functions,
to display suitable products, or for market research, we use so-called cookies on various pages. This serves to
safeguard our legitimate interests, which prevail in the context of a balancing of interests, in an optimized
presentation of our offering in accordance with Art. 6 (1) (f) GDPR. Cookies are small text files that are
automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session,
i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to
recognize your browser the next time you visit (persistent cookies). You can find out the storage duration from the
overview in the cookie settings of your web browser. You can set your browser to be informed about the use of
cookies and to decide individually whether to accept them or to exclude cookies for certain cases or in general.
Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser,
which explains how to change your cookie settings. You can find these for each browser at the following
links:
Internet Explorer™: https://windows.microsoft.com/de-DE/windows-vista/Block-or-allowcookies
Safari™: https://support.apple.com/kb/ph21411?locale=de_DE
Chrome™: https://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera™: http://help.opera.com/Windows/10.20/de/cookies.html
If you do not accept cookies, the functionality of our website may be limited.
Use of Google (Universal) Analytics for web analysis
This website uses Google (Universal) Analytics, a web analytics service provided by Google LLC, for website analysis. (www.google.com). This serves to safeguard our legitimate interests, which predominate within the scope of a balancing of interests, in an optimized presentation of our offering in accordance with Art. 6 (1) (f) GDPR. Google (Universal) Analytics uses methods that enable an analysis of your website use, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics is generally not merged with other Google data. Once the purpose no longer applies and we no longer use Google Analytics, the data collected in this context will be deleted.
Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.
You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de
As an alternative to the browser plug-in, you can click this link to prevent Google Analytics from tracking data on this website in the future. An opt-out cookie will be stored on your device. If you delete your cookies, you will need to click the link again..
8. Advertising via marketing networks
Google AdWords Remarketing
We use Google AdWords to advertise this website in Google search results and on third-party websites. When you visit our website, Google sets a so-called remarketing cookie, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. This serves to protect our legitimate interests, which predominate within the framework of a balancing of interests, in the optimal marketing of our website in accordance with Art. 6 (1) (f) GDPR. Once the purpose no longer applies and we no longer use Google AdWords remarketing, the data collected in this context will be deleted.
Further data processing will only take place if you have given Google your consent for Google to link your web and app browsing history to your Google Account and for information from your Google Account to personalize ads you see on the web. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, Google will temporarily link your personal data with Google Analytics data to create target groups.
Google AdWords Remarketing is service from Google LLC (www.google.de). Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.
You can deactivate/delete the Remarketing-Cookie through this link. You can also find out more about the use of cookies and adjust your settings at the Digital Advertising Alliance.
Google Adwords Conversion Tracking
We also use Google Conversion Tracking to statistically record the use of our website and to evaluate it for the purpose of optimizing our website for you. Google Adwords places a cookie (see section 4) on your computer if you accessed our website via a Google ad.
These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of the AdWords customer's website and the cookie has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to that page.
Each AdWords customer receives a different cookie. Cookies cannot therefore be tracked across AdWords customers' websites. The information collected using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. AdWords customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.
If you do not wish to participate in the tracking process, you can also refuse the necessary cookie setting – for example, by using a browser setting that generally disables the automatic setting of cookies. You can also deactivate cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com." Google's privacy policy on conversion tracking can be found here: https://services.google.com/sitestats/de.html.
9. Social Media / Video
Embedding YouTube videos
We have integrated YouTube videos into our online offering, which are stored on http://www.youtube.com and can be played directly from our website. All of these videos are integrated in "extended data protection mode," meaning that no data about you as a user is transferred to YouTube if you do not play the videos. Only if you play the videos will the data mentioned under 7. (2) be transferred. We have no influence over this data transfer.
By visiting the website, YouTube receives the information that you have accessed the corresponding subpage of our website. In addition, the data listed under 4. of this statement will be transmitted. This occurs regardless of whether YouTube provides a user account through which you are logged in, or whether no user account exists. If you are logged in to Google, your data will be assigned directly to your account. If you do not wish to be assigned to your YouTube profile, you must log out before activating the button. YouTube stores your data as user profiles and uses them for the purposes of advertising, market research, and/or tailoring its website to meet your needs. Such evaluation is carried out in particular (even for users who are not logged in) to provide tailored advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles; you must contact YouTube to exercise this right.
Further information on the purpose and scope of data collection and processing by YouTube can be found in the privacy policy. There you will also find further information on your rights and settings options for protecting your privacy: https://www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield: https://www.privacyshield.gov/EU-US-Framework.
10. Other services
Google Fonts
This site uses so-called web fonts provided by Google for the consistent display of fonts. When you visit a page, your browser loads the required web fonts into your browser cache to display text and fonts correctly. If your browser does not support web fonts, a standard font from your computer will be used. For more information about Google Web Fonts, please visit https://developers.google.com/fonts/faq and https://www.google.com/policies/privacy/
Google Maps
This website uses the Google Maps product from Google Inc. By using this website, you consent to the collection, processing, and use of automatically collected data by Google Inc., its agents, and third parties. The Google Maps terms of use can be found at Terms of Use of Google Maps.
11. Contact options and your rights
As a data subject, you have the following rights:
# pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us, to the extent specified therein;
# pursuant to Art. 16 GDPR, the right to immediately request the rectification of inaccurate or incomplete personal data stored by us;
# pursuant to Art. 17 GDPR, the right to request the erasure of your personal data stored by us, unless further processing is necessary
+ to exercise the right to freedom of expression and information;
+ to fulfill a legal obligation;
+ for reasons of public interest or
+ to assert, exercise, or defend legal claims
It is necessary;
# pursuant to Art. 18 GDPR, the right to request the restriction of the processing of your personal data
if
+ you dispute the accuracy of the data;
+ the processing is unlawful, but you refuse to delete it;
+ we no longer need the data, but you require it to assert, exercise, or
defend legal claims, or
+ you have objected to the processing pursuant to Art. 21 GDPR;
# pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured,
common, and machine-readable format or to request its transmission to another controller;
# pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact
the supervisory authority of your habitual residence or place of work or our company headquarters.
If you have any questions about the collection, processing, or use of your personal data, or if you
wish to request information, correction, blocking, or deletion of data, or to revoke any consent you may have given,
or to object to a specific use of your data, please contact:
Dr. WOLFF® Sports & Prevention GmbH
PO Box 2767
59717 Arnsberg
info@dr-wolff.de
Right of objection
If we process personal data as described above to protect our legitimate interests, which override our interests in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are reasons related to your particular situation.
After exercising your right of objection, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves to assert, exercise, or defend legal claims.
This does not apply if the processing is carried out for direct marketing purposes. In this case, we will no longer process your personal data for this purpose.